©2018 West Highland Wheels Bike Hire Milngavie, Glasgow.
Email westhighlandwheels@gmail.com

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West Highland Wheels Bike Hire Terms and Conditions


West Highland Wheels is a mobile bike drop off and collection service. You must leave your bike at the prearranged location, you must lock the bike securely using the lock provided. We have no shop premises and we expect riders to be competent and self-sufficient when out on the trail. Our full terms and conditions are outlined below. 


1.1 We aim to provide high quality bikes for hire. To achieve this at a reasonable cost we ask our customers to treat the equipment responsibly.

1.2 Bikes and equipment can only be hired from West Highland Wheels on completion of a Hire Agreement Form or by accepting our hire conditions on our website. Making a booking is an acceptance of these terms and conditions. West Highland Wheels reserves the right to take the customers Credit Card details to hold as security until the bike is returned in the condition it was hired out in. Upon acceptance of these Terms & Conditions a binding contract is formed between West Highland Wheels and the hirer. We reserve the right not to accept or to fulfil a Booking.

1.3 All Bookings are subject to availability. When a Booking is made by one person on behalf of another person or people that person confirms to West Highland Wheels that he or she has the authority to make such a booking.

1.4 The Hire period commences on the day the cycle(s) and equipment is collected or dispatched to you and continues until the cycle(s) and equipment is returned and locked at an agreed our drop off location.


2.1 You are responsible for ensuring that you are physically fit and competent enough to undertake off road cycling using West Highland Wheel’s cycle and /or equipment that you have booked. West Highland Wheels does not accept any responsibility for your failure to complete your journey due to lack of fitness, illness or injury. West Highland Wheels does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can West Highland Wheels accept any responsibility for delays or changes to your period of Hire due to weather, strikes, war, terrorism or other causes.

2.2 You accept that cycling off road, on paths, and at times on the public highway carries its own risks and you have made your booking on the basis that you undertake the Hire at your own risk. You understand and accept that West Highland Wheels advises the wearing of cycle helmets at all times when riding.

2.3 You will ride your cycle responsibly at all times. You will not hold West Highland Wheels responsible for any loss, damage or injury including death to persons or property with regard to the use of the cycle(s) and equipment hired. You accept responsibility to Indemnify West Highland Wheels against any claim, interest, demand or expense in respect of such injury or damage.

2.4 You will ensure that you have suitable Insurance cover at all times during the period of your hire.

2.5 You are responsible for all cycles and equipment hired or loaned and it is your responsibility to keep these items safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear.

2.6 Any damage caused due to crash or neglect is the Customer’s responsibility and will be charged for.

2.7 You will notify West Highland Wheels immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying West Highland Wheels the reasonable costs of repair or replacement for any such loss, damage or theft.

2.8 You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.

2.9 West Highland Wheels staff are usually available by phone or email to help out with any problems during the hire period; however it is the customer’s responsibility to check the bike they have hired. West Highland Wheels recommend you plan properly for your off-road adventure. You and your party are responsible for each other and West Highland Wheels will be unable to reach you when you are out on the trail.


3.1 Payments are collected on booking the bike. Our cancellation policy is as follows:

  • Up to 2 weeks before the hire date – 10% administration charge.

  • Up to 1 week before the hire date – 25% of the value of the hire.

  • Up to 3 days before the hire date – 50% of the value of the hire.

  • 1 day before the hire date 75% of the value of the hire.

  • Day of event. – Full charge will be taken.

West Highland Wheels will consider individual cases in extraordinary circumstances.

3.2 In consideration of our arranging and fulfilling your Hire in accordance with these terms and conditions you will pay West Highland Wheels the total price for your period of Hire as agreed in advance of the hire commencing.

3.3 Late return of the Bike will be charged at twice the published daily hire rate for each day/ part day that the bike is returned late.

3.4 A deposit will be required at the commencement of any hire period, but this may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by West Highland Wheels depending on West Highland Wheels assessment of the risk and the value of the equipment. If a deposit is taken it will be returned at the end of the hire period provided that;

  • Any cycles and/or equipment hired or used are returned in an undamaged condition to West Highland Wheels

  • Any cycles and/ or equipment hired or used are returned within the arranged hire period at an arranged time and place as agreed with West Highland Wheels

3.5 If the terms set out in 3.4 (above) are not complied with, West Highland Wheels reserve the right to charge reasonable charges until such time when cycles and/ or equipment concerned have been returned to West Highland Wheels. In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever the cheaper) the items concerned to a condition equivalent to that prior to the Hire.

3.6 In all cases normal wear and tear as defined by the products manufacturer or supplier is accepted and allowed and is included in any hire price

3.7 In all cases, the security/ damage deposit can be used as a deposit against the costs or charges mentioned herein.


4.1 It is the rider’s responsibility for their own safety. Cycling involves personal risk and you must ride responsibly.

4.2 Injury(s) and/or death associated with the sport of cycling may result from weather, excessive speed, collision with inanimate objects or other persons, rider inexperience, error or abuse of equipment. West Highland Wheels urges riders to exercise caution at all times.

4.3 Novice bikers should use the equipment under the supervision of an experienced rider, and should dismount if in doubt whilst riding on rough paths.

4.4 You must not cycle under the influence of alcohol, strong medication, other drugs or fatigue.

I (PRINT NAME)____________________________________________________________accept the terms and conditions of this bicycle rental agreement.


Signed__________________________________________________       Date__________________